This listing was posted on The Resumator.
Head of Merchant Success (Locate in Japan)
Description:
【What you will be doing】- Leading & build the Merchant Success Team- Design and apply the protocol to provide excellent onboarding experience for new clients- Maintain growth of assigned clients and develop effective client retention strategies- Manage a team of merchant success staff to deliver quality customer services support- Build up the account management team and sustain solid business relationships with key accounts and with people at all levels- Collect feedback on SHOPLINE’s core product from accounts, while understanding the reasons and use cases of every feedback- Liaise with internal departments on product promotion/marketing activities- Lead and perform ad-hoc projects as assigned by the Management- Answer incoming questions via live chat, email and phone calls, handle customer enquiries- Be a strong advocate for our brand and product, interact and build a community of loyal customers【Who we are looking for】- Degree Holder or equivalent- At least 8 years of Customer Service/Account Management experiences, with minimum 4 years experiences in management role- Knowledge of e-commerce and startup culture- 100% customer-focused attitude- Self-starter and good team player- Excellent internal/external communication skills- Demonstrate excellent business judgment- Comfortable with uncertainty and situations where there is no “right answer”- Strong ability to think in others’ point of view- Courageous to stand out and speak out for your thoughts- Strong time management and expectation management skills- Fluent in Mandarin & Japanese both in verbal and written, English is a plus【It'd be plus if you have】- E-commerce marketing experiences- Hands on experiences with marketing tools like: Google Analytics/Facebook Pixel,AdWords, etc- Project and account management skills- Sales skills and mindset- Experience in any customer facing role or at E-commerce platforms is preferred- Adapt to CRM tools i.e. Salesforce, Intercom and Zendesk- Immediate available is preferredPowered by JazzHR
Company:
Shopline
Posted:
April 22 on The Resumator
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